FAQ’s

Getting started is simple. Reach out to our team through the contact form on our website or email us at info@slisu.com. We will walk you through your options, recommend the right solution for your business, and get everything set up for you.

Most merchants are up and running within a few business days. Once your application is approved and your account is configured, we will ship your hardware and guide you through the setup process step by step.

We offer flexible agreement options to suit different business needs. Our team will walk you through the terms during onboarding so you know exactly what you are signing up for with no surprises.

Yes. We make switching easy. Our team will help you transition from your current provider, handle the paperwork, and ensure there is no downtime in your ability to accept payments during the switch.

You will typically need basic business information such as your legal business name, business address, industry type, estimated monthly processing volume, and banking details for payouts. Our team will guide you through the full application during onboarding.

Slisu uses transparent, straightforward pricing with no hidden fees. Our rates are based on your business type, transaction volume, and the services you need. We will provide a clear breakdown of all costs before you sign anything.

No. We believe in complete transparency. There are no surprise charges on your monthly statement. Everything you pay is agreed upon upfront, and our team is always available to explain any item on your billing.

Yes, like all payment processors, a small per-transaction fee applies. The exact rate depends on your business profile and processing volume. Higher volume businesses typically qualify for lower rates. Contact us to get a custom quote.

Yes. We offer custom pricing for businesses with higher transaction volumes or specific processing needs. Get in touch with our team and we will put together a plan that works for your business.

Depending on your plan and the services included, a monthly fee may apply. All fees are disclosed clearly before onboarding so you always know what you are paying for each month.

Slisu supports all major payment methods including Visa, Mastercard, American Express, debit cards, contactless tap payments, Apple Pay, Google Pay, and more. We make sure your customers can pay the way they prefer.

Slisu offers next day payouts for eligible merchants. Funds are deposited directly to your bank account within 24 hours of settlement. Payout timing may vary based on your bank and account type.

Yes. Slisu supports both in-person payments through our POS hardware and online payments for e-commerce businesses. Our platform is built to handle both so you can manage everything in one place.

Slisu primarily processes transactions in Canadian dollars (CAD). If you have specific multi-currency requirements, speak with our team and we will advise on the best options available for your business.

Refunds can be processed directly through your Slisu terminal or dashboard. For chargebacks, our support team will guide you through the dispute process and help you gather the documentation needed to respond effectively.

Slisu provides modern point of sale terminals and hardware designed for Canadian merchants. Our devices support chip, tap, and swipe payments and are built for reliability in busy retail and service environments.

We offer both purchase and rental options depending on your preference and business needs. Our team will walk you through both options during the onboarding process so you can choose what works best for you.

If your terminal has a hardware issue, contact our support team right away. We offer replacement and repair support to minimize any disruption to your business. We understand that downtime costs you money and we treat hardware issues as a priority.

Compatibility depends on the hardware you currently have. Contact our team and we can assess whether your existing equipment can be integrated with the Slisu platform or whether new hardware is required.

Yes. Whether you have one checkout lane or multiple terminals across several locations, Slisu can support your setup. All terminals can be managed and monitored through a single account dashboard.

Our support team is available 24 hours a day, 7 days a week. Whether you have a question at 2pm on a Tuesday or 11pm on a Saturday, someone from our team is always available to help.

You can reach us by email at info@slisu.com. Our team responds promptly and will make sure your issue is resolved as quickly as possible.

Yes. Every new merchant receives onboarding support and training to make sure you and your staff are comfortable using the Slisu platform before going live. We do not leave you to figure things out on your own.

Our 24/7 support means we are available during weekends, holidays, and peak business hours. We know that problems do not wait for convenient times, and neither do we.

Yes. We take data security seriously. Slisu uses industry-standard encryption and security protocols to protect your business data and your customers’ payment information at all times.

Yes. Slisu operates in compliance with PCI DSS (Payment Card Industry Data Security Standard) requirements. PCI compliance is a non-negotiable standard for us and we ensure our systems and processes meet all applicable requirements.

Our platform includes built-in fraud detection tools that monitor transactions for suspicious activity. In the event of a flagged transaction, our team will notify you promptly and guide you through the appropriate next steps.

No. Slisu does not store sensitive cardholder data on our systems. All payment data is handled through secure, tokenized processes that comply with PCI DSS standards. Your customers’ card details are never exposed or retained unnecessarily.

Contact our support team immediately at info@slisu.com. We will investigate the issue right away, help you secure your account, and take the necessary steps to protect your business and your customers.